When a company makes a mistake, as Amazon did when it deleted legally purchased copies of 1984 and other works from the Kindles of their customers, the mistake is usually acknowledged (if it is acknowledged) with a luke-warm statement such as
We regret that some people took offense to our actions, which, if you look at [...]

I generally think FedEx does a great job, but a recent experience left me scratching my head.
I ordered something online and paid for express shipping. The package left Oregon on Saturday, arrived in Tennessee on Sunday morning, in Oakland Sunday evening, and in my home town early Monday morning.
There it sat for 24 hours.
The reason [...]